The return and exchange period is limited to 10 days after the package is shipped. Please note some terms and conditions below before requesting a return or an exchange:
- Only scarves or products that are unworn, unaltered, unwashed, and with the return label still attached can be returned or exchanged.
- Products are purchased through Mira Filzah’s official website only.
- Sale and markdown items are non-returnable and non-exchangeable.
- Products can be exchanged for the same exact product, other products with the same price, or other products with a higher price.
- We do not accept complaints without proof. We recommend recording a clear video before opening the package or taking detailed photos before requesting a return or an exchange.
- Products can only be exchanged once.
- Please note that we do not provide pick-up services for returns and exchanges.
- We reserve the right not to allow the return or exchange of products from any transactions, even if the condition above is met.
How to request a return or an exchange:
- If your product meets all the conditions to be returned or exchanged, you will be required to input your order number and email address. You are required to select which product you’re facing an issue with.
- You will be asked to select a solution to resolve the issue, whether it be to return the product, get a refund, or exchange it. (If a return or exchange is required due to the customer's request (eg. product or color is not suitable), the customer will be responsible for bearing the shipping fee.)
Select your preferred method of shipping to return the product to our warehouse. If you requested a refund, we will refund you in the form of store credit.
- You will receive a return summary which includes the solution for each returned product.
- After your product has arrived at our warehouse, our team will conduct another round of inspection to confirm whether the returned product meets all the criteria.
If you requested a refund, your store credit will be credited into your Mira Filzah’s account once we have received your returned item. You may use the store credit to place another order on the same exact item you would like to replace. If the item requested is not available in stock, you may use the store credit for any other items that are still available on our website.
- If you requested an exchange, another order will be created with your requested exchange product and our warehouse team will fulfill it accordingly.
For international orders, the following rules for returns and exchanges apply:
- If a return or exchange is required due to an error on our end (eg. defect, missing, or incorrect items), we will bear the shipping and customs fees.
- If a return or exchange is required due to the customer's request (eg. product or color is not suitable), the customer will be responsible for bearing the shipping and customs fee.
- Only scarves or products that are unworn, unaltered, unwashed, and with the return label still attached can be returned or exchanged. We recommend taking detailed photos of the products with the labels intact to ensure a smooth return or exchange process.
If you are unsure of the eligibility of returns for your product, feel free to contact us at firstname.lastname@example.org.